Important information

for your holiday at the Ellmauhof


All daily rates include our Ellmauhof gourmet-full board for adults and children in summer and winter and are shown per person per day including 10% VAT, but excluding local tax (€ 2.00 per person/night from the age of 15). Generally, the price is for two full-paying guests in a double room, studio, apartment or suite. Discounts apply for three or more guests.


Your booking will be considered guaranteed when you receive a written confirmation of your down payment of 30 % of the price per room or apartment within the stated transfer time. Please consider purchasing our insurance service offered by Europäische Reiserversicherung (approx. 5% of your total price).


€ 35 per day without food (blanket and cage are required). Dogs must always be on a leash and dog poo bags must be used.

Arrival and Accepted methods of payment

Find everything you need for easy arrival here. Rooms and apartments are available from approx. 4:30 pm. Check-out: we kindly ask you to check out of your room by 10:00 pm on the day of your departure. Guests will not be reimbursed for unused services.

Accepted methods of payment

We accept cash, EC card (you may need to raise your spending limit with your bank), and advanced transfer to our bank account at the Raiffeisenbank Saalbach-Hinterglemm.

Account holder: Familienresort Ellmauhof GmbH
Name of bank: Raiffeisenbank Hinterglemm
IBAN: AT93 3505 2000 0001 2443

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Cancellation policy

Up to 12 weeks before arrival:   Free
12 weeks to 14 days before arrival   45% empty bed fee for the entire booked stay
Less than 13 days before arrival   100% empty bed fee for the entire booked stay

Should there be restrictions due to the COVID 19 situation, our cancellation conditions will of course be adjusted again.


Cancellations are to be announced via post or e-mail. In addition, the Austrian Hotel Contract Conditions apply.

Place of jurisdiction: Zell am See


COVID-19 Special arrangements for your winter vacation

A good feeling for more safety & flexibility

A free cancellation by the vacation taker as well as the hotelier is possible for your winter vacation until 20.04.2022 at any time, if one of the following points applies on the day of arrival.

  • Arrival to Austria or departure to the home country cannot be guaranteed due to a border closure.
  • Austria, the Salzburg region or the Saalbach Hinterglemm region is classified as a risk area by your government, i.e. a travel warning is issued.
  • After departure, you have to go into legal home quarantine for at least 5 nights.


All payments made will be credited in the form of a voucher for a future vacation or for a rebooking (rebookings are not price-bound) or returned on request.

Travel Insurance

Please take advantage of our insurance service of the European Travel Insurance directly with your booking or afterwards, this is approx. 5% of the travel price (graduated prices according to info sheet).

Otherwise we assume that you do not need an insurance, because you have your own insurance cover or none is desired. Please understand that in case of cancellation fees will be charged within the legal limits.

Hotel Cancellation Plus leaflet

Information sheet Hotel Cancellation Premium

Insurance protection despite Corona pandemic

This service can be booked directly when booking your vacation on our website or via the LINK offered below with Europäische Reiseversicherung:


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