Important information

for your holiday at the Ellmauhof

Prices

All daily rates include our Ellmauhof gourmet-full board for adults and children in summer and winter and are shown per person per day including 10% VAT, but excluding local tax (€ 2.00 per person/night from the age of 15). Generally, the price is for two full-paying guests in a double room, studio, apartment or suite. Discounts apply for three or more guests.

Booking

Your booking will be considered guaranteed when you receive a written confirmation of your down payment of 30 % of the price per room or apartment within the stated transfer time. Please consider purchasing our insurance service offered by Europäische Reiserversicherung (approx. 5% of your total price).

Pets

€ 35 per day without food (blanket and cage are required). Dogs must always be on a leash and dog poo bags must be used.

Arrival and Accepted methods of payment

Find everything you need for easy arrival here. Rooms and apartments are available from approx. 4:30 pm. Check-out: we kindly ask you to check out of your room by 10:00 pm on the day of your departure. Guests will not be reimbursed for unused services.

Accepted methods of payment

We accept cash, EC card (you may need to raise your spending limit with your bank), and advanced transfer to our bank account at the Raiffeisenbank Saalbach-Hinterglemm.

Account holder: Familienresort Ellmauhof GmbH
Name of bank: Raiffeisenbank Hinterglemm
BIC: RVSAAT2S052
IBAN: AT93 3505 2000 0001 2443

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Cancellation policy for summer 2021

Up to 6 weeks before arrival:   Free
6 to 2 weeks before arrival   45% empty bed fee for the entire booked stay
Less than 2 weeks before arrival   100% empty bed fee for the entire booked stay

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COVID-19 special provisions concerning your summer holiday

A good feeling for more security & flexibility

A free cancellation by the vacationer as well as the hotelier is possible at any time until the end of November 2021, if one of the following points applies on the day of arrival:

  • Arrival in Austria or departure to the home country cannot be guaranteed due to a border closure.
  • Austria, the Salzburg region or the Saalbach Hinterglemm region is classified as a risk area by your government, i.e. a travel warning is issued.
  • After departure, you must go for at least 5 nights in legal home quarantine.

 

All payments made will be credited in the form of a voucher for a future vacation or for a rebooking (rebookings are not price-bound) or returned on request.

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Cancellation policy for winter 2021/22

(valid in winter from 4.12.2021 - 18.4.2022)

Up to 12 weeks before arrival:   Free
12 to 2 weeks before arrival   45% empty bed fee for the entire booked stay
Less than 2 weeks before arrival   100% empty bed fee for the entire booked stay

Should there be restrictions due to the COVID 19 situation, our cancellation conditions will of course be adjusted again.

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Cancellations are to be announced via post or e-mail. In addition, the Austrian Hotel Contract Conditions apply.

Place of jurisdiction: Zell am See

Travel Insurance

Please take advantage of our insurance service of the European Travel Insurance directly with your booking or afterwards, this is approx. 5% of the travel price (graduated prices according to info sheet).

Otherwise we assume that you do not need an insurance, because you have your own insurance cover or none is desired. Please understand that in case of cancellation fees will be charged within the legal limits.

Hotel Cancellation Plus leaflet

Information sheet Hotel Cancellation Premium

This service can be booked directly when booking your vacation on our website or via the LINK offered below with Europäische Reiseversicherung:

 

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